Яндекс Маркет
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ЯндексЯндекс
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Отзывы о магазине hobot.by

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Александр Васильев
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Обратился сначало в один магазин наговорил много плати через банк потом отошлешь квитанцию наВайбер и доставка обошлась бы больше,кучей ненужных слов ,доставка интернет-магазин Хобот .by с курьером и ценой меня устроило доставка норма, а купил приобрел сушилку для рук Puff 1200 W дня кухни что надо ,полотенце одно вещь короче непомишает есть свои плюсы понятно рекомендую для всей семьи приобрести работает хорошо пока в сравнении с другими росийского продукции, а то все великий Китай.
Год назад, Минск
Виталий Диордица
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Быстрая доставка, широкий ассортимент товаров, имеются свои люди, занимающиеся монтажом кондиционеров, хорошие цены и присутствуют скидки, квалифицированный персонал.
Недостатки:
Не всегда перезванивают, хотя обещают; Магазин не занимаемся сервисным ремонтом, потому при поломке оборудования приобретённого у них, нужно отдельно связываться с сервис. центром.
Комментарий:
В конце июня приобрел кондиционер Royal Clima для дома в данном магазине, так как тут широкий выбор и хорошие цены. Сначала хотели другой фирмы приобрести, но выбранный кондиционер был только на заказ, ждать 2 недели не хотелось и консультант порекомендовал взять кондиционер производителя Royal Clima, по характеристикам они очень похожи. Доставили очень быстро, через день кондиционер привезли, в пятницу его смонтировали на стене, но случился казус и кондиционер стал выдавать ошибку, оказалось, что заводской брак. Магазин пошёл нам на встречу, продиагностировали и подтвердили наши предположения по поводу брака, заменили нам кондиционер, тоже на Royal Clima, но другой модели. Всё супер, теперь наконец-то дома комфорт. Магазином и качеством оказываемых услуг остались довольны, цены приятные и доставка быстрая, буду в будущем обращаться в данный магазин и по другим бытовым приборам. P.S. Хочу выразить Благодарность сотрудникам данного магазина за оперативную доставку и за урегулирование вопроса с инцидентом. Спасибо Вам!
2 года назад, Минск
Роман А.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Достоинства:
Заказ был доставлен во время Вежливое общение со стороны курьера.
Недостатки:
Отвратительное общение со стороны магазина Безразличие к клиенту Отвратительное решение проблем
Комментарий:
Заказал увлажнитель воздуха Zanussi ZH2 Ceramic. Заказ был доставлен во время. Вежливое общение со стороны курьера. К сожалению, проработав 6 дней увлажнитель перестал распылять влагу,. Обратился в магазин с данной проблемой по принятию решений с дальнейшими действиями, на что мне сказали, что администратор свяжется со мной завтра для решения проблемы. На следующий день звонка не последовало, поэтому позвонил сам. В течение получаса пытался дозвониться в магазин. Пробовал оставлять свой номер на сайте для обратного звонка - никакой реакции. По прошествии 40-50 минут все таки удалось дозвониться. Сказали, что администратора все еще нет и нужно вести товар в сервисный центр. Пообещал оставить негативный отзыв о подобной работе. Через несколько часов со мной связался сотрудник магазина и без понимания сути проблемы пытался что-то решить. Впечатления от магазина в целом негативные.
4 года назад, Минск
Комментарий 102611893
hobot.by
Ответ официального представителя магазина
Добрый день, Роман! Коллектив интернет-магазина "ХОБОТ" приносит свои извинения за доставленные неудобства и задержку ответа от сервисного отдела. Надеемся, принятие от Вас товара в нерабочее для административных отделов воскресенье, сгладило негативное впечатление. От себя обещаем более оперативное реагирование на возникающие запросы и приятные бонусы.
Добрый день, Роман! Коллектив интернет-магазина "ХОБОТ" приносит свои извинения за доставленные неудобства и задержку ответа от сервисного отдела. Надеемся, принятие от Вас товара в нерабочее для административных отделов воскресенье, сгладило негативное впечатление. От себя обещаем более оперативное реагирование на возникающие запросы и приятные бонусы.
Кирилл Лис
3
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
Оформил и оплатил заказ через сайт, после чего менеджер позвонил и назначили доставку. В день доставки сообщили что товара нет в наличии.
4 года назад, Минск
Комментарий 104827199
hobot.by
Ответ официального представителя магазина
Добрый день. Коллектив интернет-магазина "ХОБОТ" приносит свои искренние извинения за доставленные неудобства! Надеемся, этот инцидент не станет препятствием для нашего сотрудничества!
Добрый день. Коллектив интернет-магазина "ХОБОТ" приносит свои искренние извинения за доставленные неудобства! Надеемся, этот инцидент не станет препятствием для нашего сотрудничества!
Олег Q.
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
14.06.2019 покупал товар. Водитель привёз товар и сказал что чек вышлем почтой, прошло 5 дней, теперь больше не общаются. Магазин , продавцы в котором не выдают Чеки!!!
4 года назад, Минск
Комментарий 102101499
hobot.by
Ответ официального представителя магазина
Олег, добрый день. Чек отправили сразу же как узнали о ситуации. Коллектив интернет-магазина "ХОБОТ" приносит свои искренние извинения за доставленные неудобства! Надеемся, этот инцидент не станет препятствием для нашего сотрудничества!
Олег, добрый день. Чек отправили сразу же как узнали о ситуации. Коллектив интернет-магазина "ХОБОТ" приносит свои искренние извинения за доставленные неудобства! Надеемся, этот инцидент не станет препятствием для нашего сотрудничества!
Павел П.
2
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Хорошие цены, быстрая доставка.
Комментарий:
Сделал заказ на сайте в 17.30 и получил ответный звонок через 5 минут. Обогреватель был доставлен в этот же день в 21.30. Очень порадовала скорость работы.
5 лет назад, Минск
Комментарий 104827197
hobot.by
Ответ официального представителя магазина
Добрый день! Cпасибо за выбор нашего магазина и оставленный отзыв! Готовы ответить на любые интересующие вопросы наших покупателей! Будем рады видеть Вас в числе наших постоянных покупателей, обещая от себя очень приятные скидки!
Добрый день! Cпасибо за выбор нашего магазина и оставленный отзыв! Готовы ответить на любые интересующие вопросы наших покупателей! Будем рады видеть Вас в числе наших постоянных покупателей, обещая от себя очень приятные скидки!
Имя скрыто
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: самовывоз
Достоинства:
Консультант мастр своего дела
Недостатки:
нет
Комментарий:
Давно хотел купить бойлер для дома. Позвонил, меня проконсультировали и остановились на Kitano. Бесплатная доставка конечно порадовала. Всё супер
Изменить5 лет назад, Минск
Комментарий 104827192
hobot.by
Ответ официального представителя магазина
Добрый день! Cпасибо за выбор нашего магазина и оставленный отзыв! Готовы ответить на любые интересующие вопросы наших покупателей! Будем рады видеть Вас в числе наших постоянных покупателей, обещая от себя очень приятные скидки!
Добрый день! Cпасибо за выбор нашего магазина и оставленный отзыв! Готовы ответить на любые интересующие вопросы наших покупателей! Будем рады видеть Вас в числе наших постоянных покупателей, обещая от себя очень приятные скидки!
щиглинский Сергей
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Ужасный магазин
Способ покупки: доставка
Недостатки:
Не несут гарантийных обязательств
5 лет назад, Минск
Комментарий 100631884
hobot.by
Ответ официального представителя магазина
Добрый день, SERGEY SHCHIHLINSKIY! Спасибо за отзыв. Мы внимательно ознакомились с возникшей ситуацией. Товар Вам был доставлен в исправном состоянии. В инструкции к прибору указано, что наиболее распространенной причиной перегрева и неисправности является скопление пыли внутри обогревателя. Кроме того, инструкция содержит основные правила, как избежать такого рода поломок. В заключении сервисного центра причиной выхода прибора из строя послужила запыленность товара, о чем также свидетельствуют прикрепленные фото, что является негарантийным случаем. Мы рады будем помочь Вам в ремонте обогревателя либо подборе иной климатической техники.
Добрый день, SERGEY SHCHIHLINSKIY! Спасибо за отзыв. Мы внимательно ознакомились с возникшей ситуацией. Товар Вам был доставлен в исправном состоянии. В инструкции к прибору указано, что наиболее распространенной причиной перегрева и неисправности является скопление пыли внутри обогревателя. Кроме того, инструкция содержит основные правила, как избежать такого рода поломок. В заключении сервисного центра причиной выхода прибора из строя послужила запыленность товара, о чем также свидетельствуют прикрепленные фото, что является негарантийным случаем. Мы рады будем помочь Вам в ремонте обогревателя либо подборе иной климатической техники.
Олег Ярош
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Отличный персонал, грамотная консультация! Заказал водонагреватель тимберк, менеджер помог с выбором модели исходя из моих запросов и пожеланий. Доставили быстро( наверно в течение 3х часов). Курьер всё показал, оформил документы. Очень оперативно работают. Если ещё понадобится бойлер, буду обращаться в hobot!
6 лет назад, Минск
Комментарий 100631889
hobot.by
Ответ официального представителя магазина
Спасибо Вам за оставленный отзыв и высокую оценку нашего магазина. Будем рады видеть Вас в числе постоянных покупателей!
Спасибо Вам за оставленный отзыв и высокую оценку нашего магазина. Будем рады видеть Вас в числе постоянных покупателей!
Михаил
1
Ужасный магазинПлохой магазинОбычный магазинХороший магазинОтличный магазин
Отличный магазин
Способ покупки: доставка
Достоинства:
Заказывал водонагреватель. Цена была ниже чем у конкурентов. Обработали быстро, курьер на следующий день в оговоренное время встретился. С товаром был чек и заполненный гарантийный талон.
6 лет назад, Минск
Комментарий 100631891
hobot.by
Ответ официального представителя магазина
Добрый день! Cпасибо за выбор нашего магазина и оставленный отзыв! Готовы ответить на любые интересующие вопросы наших покупателей! Будем рады видеть Вас в числе наших постоянных покупателей, обещая от себя очень приятные скидки!
Добрый день! Cпасибо за выбор нашего магазина и оставленный отзыв! Готовы ответить на любые интересующие вопросы наших покупателей! Будем рады видеть Вас в числе наших постоянных покупателей, обещая от себя очень приятные скидки!
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