1. Многие пишут, что цена меняется при подтверждении заказа. В моем случае так же. Автоматическое подтверждение на указанную на сайте цену, потом звонок менеджера - прайс поменяли, товара нет в наличии - подорожало... (после проверил - примерно перед звонком вырос курс ЦБ) Прайс на сайте поменялся на следующий день. И товар по новой цене - в наличии!
2. Указанные цены - при оплате наличными, при оплате картой +2%! (экономят на эквайринге видимо). Говорят написано на сайте - не увидел такого, был неприятно удивлен.
3. Отвратительное качество телефонной связи (менеджеров слышно через слово, о сути разговора можно лишь догадываться) и связи с банком в самом магазине - находятся в подвале
4. Бронь товара и оформление заказа только после внесения предоплаты лично в магазине.
Комментарий:
Профессиональная консультация при личном посещении. Оговаривайте цену конкретно заранее.
Цена, оперативная доставка(300 р. до парадной на следующий день), акции.
Недостатки:
По акции должны были в комплекте с моим водонагревателем прислать батарейки, но они закончились. Оператор любезно предложил перевести деньги за батарейки, чтобы я купил их сам, что тоже не плохо.
Комментарий:
Покупал газовый водонагреватель Electrolux GWH-12. Самая адекватная цена на него была в этом магазине к тому же доставка на следующий день. Косяк с батарейками думаю исправят. Рекомендую данный магазин.
Большой ассортимент, собственные мастера на установку, есть доставка и самовывоз.
Недостатки:
Несогласованность отдела продаж и отдела установки.
Комментарий:
Хочу высоко отметить качество, исполнительность и уровень общения с клиентом мастера установщика Сергея. Уже несколько раз пользовался его услугами и всегда оставался доволен его работой. Мастер дает письменную гарантию на работы.
Добрый день.
Напишите пожалуйста номер заказа из накладной, мы проверим. Стоимость доставки на сайте учитывает только доставку до подъезда в пределах основной зоны доставки без учета подъема. Также бывает дополнительная доплата, если заказ крупногабаритный.
Если была ошибка в сумме доставки с нашей стороны, мы Вам её компенсируем.
Добрый день.
Напишите пожалуйста номер заказа из накладной, мы проверим. Стоимость доставки на сайте учитывает только доставку до подъезда в пределах основной зоны доставки без учета подъема. Также бывает дополнительная доплата, если заказ крупногабаритный.
Если была ошибка в сумме доставки с нашей стороны, мы Вам её компенсируем.
Не всегда удавалось дозвониться до нужного менеджера и уточнить вопросы по заказу.
Комментарий:
С учетом хорошего ценового предложения и выполненного заказа в целом осталось позитивное отношение; хотелось бы обратить внимание на коммуникацию с клиентами.
Вежливый мастер, всё установил, всё рассказал.Даже снял ботинки перед входом в квартиру)))
Недостатки:
Не компетентный оператор на заказах.Хотела заказать доставку и монтаж колонки заранее,но почему то в данной компании не работал отдел логистики.Были обычные рабочие дни,а они не работали к сожалению.
Спасибо за отзыв, Алёна! Рады, что в целом Вам всё понравилось. Возможно, отдел логистики плохо работал из-за майских праздников, когда отдел работает не в полную силу
Спасибо за отзыв, Алёна! Рады, что в целом Вам всё понравилось. Возможно, отдел логистики плохо работал из-за майских праздников, когда отдел работает не в полную силу
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